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CQC rate Royal Liverpool and
Broadgreen University Hospitals NHS Trust
FOLLOWING an inspection by the Care Quality Commission,
England's Chief Inspector of Hospitals has rated the Royal Liverpool and
Broadgreen University Hospitals NHS Trust as:- 'Good with Outstanding End of Life
Care.'
The rating highlights that both the Royal Liverpool Hospital and Broadgreen
University Hospitals are providing services that are safe, caring, effective and
well led.
Inspectors reported that:- "there was a positive culture throughout the
trust. Staff were proud of the work they did and proud of the services they
provided." The CQC recognised that care and treatment was delivered:-
"by caring, committed, and compassionate staff." They highlighted that:-
"Staff
in all disciplines treated patients and those close to them with dignity and
respect." Particular areas of outstanding practice identified by the CQC include:-
► End of Life Care -
"outstanding"
end of life care -
The CQC highlighted its "comprehensive" end of life vision and strategy for
2013 to 2018. It was noted that the Trusts vision was to deliver the highest quality
healthcare driven by world class research for the health and wellbeing of the
population. Inspectors highlighted our well established and well staffed
palliative care directorate which works closely with other organisations to
improve the quality of end of life services in Merseyside. It's new Academic
Palliative Care Unit (APCU), which provides a 12 bedded unit for patients who
are at the end of life, was also praised.
► Emergency Department - Inspectors highlighted our collaborative work with local support groups and
charities to provide services for sections of the population such as homeless
and victims of domestic abuse. The CQC also noted its work and out reach
programme with local schools on the dangers of knife crime.
► Critical Care - Critical care guidance that, once approved, would be adopted across both the
local and national critical care networks (application of the Mental CapaCity Act 2005 and associated deprivation of liberty safeguards in the critical care
setting).
► Information Technology - They also found innovative and collaborative working highlighted in the use of
enhanced IT systems which are used to monitor and track the most unwell and
vulnerable patients.
In palliative and end of life care services, the report highlighted numerous
stories that demonstrated the compassion, kindness and thoughtfulness of the
staff delivering care and treatment. Whilst the report highlighted many
positives, it also highlighted some areas where they can improve upon.
Bed occupancy rates trust wide, delayed transfers of care and discharges
continue to have an impact on the management of patient care throughout the
Hospital.
Aidan Kehoe, chief executive of the Royal Liverpool and Broadgreen University
Hospitals said:- "The overwhelmingly positive rating is fantastic news for
the city; I am pleased that the CQC witnessed the high standard of care that I
see from our staff on a daily basis. I would like to thank staff for their
commitment and dedication to ensuring the high standards of care for patients in
Liverpool. The rating is a fitting testament to the vision, hard work,
professionalism and compassion of all our staff and volunteers working across
the Hospital and reflects the long term commitment to delivering high quality
health care. We received outstanding feedback from a number of our
services including; the collaborative working in the emergency department;
quality of care from our end of life services and best practice and innovative
ways of working within critical care. The rating of outstanding for palliative
and end of life care at the Trust is excellent news for the people of Liverpool,
who benefit from the high level of care provided for both patients and families
at the Royal Liverpool and Broadgreen University Hospitals NHS Trust. Whilst the
report highlighted many positives it is important to address areas we can
improve. Our bed occupancy rates trust wide, delayed transfers of care and
discharges continue to have an impact on the flow of patients throughout the
hospital; this is something we are working closely with health and social care
colleagues to improve, ahead of our move to the new Royal."
The full CQC report of the inspection can be found
online.
Examples of the great care from our staff can be viewed on
YouTube. |
