Merseyrail is Top Regional
Operator in the National Rail Passenger Survey
MERSEYRAIL has once again achieved the
highest score among regional operators in the National Rail Passenger Survey
published, securing 90%for overall satisfaction. This is 5 percentage points
above the regional average and 10% points above the average score for
national operators.
The bi-annual survey is conducted by independent consumer watchdog, Transport
Focus, and is a respected industry barometer.
Other highlights include:-
► Merseyrail achieved 91% for punctuality and reliability, which is the highest
score among franchised operators.
► Merseyrail customers were the happiest in
the country for value for money for the price of a ticket, scoring 74%, compared
with a regional average of 61%.
► 95% of people polled were satisfied with the
frequency of trains on the route, a slight increase on spring 2015.
► Scores for overall satisfaction with both
stations and trains jumped by 2% points to 89% and 88% respectively.
► Scores for train cleanliness, inside and
outside of the train, both saw a hike of 6% points, following the
internal and external refresh of the fleet.
*These scores are vs spring 2015 results
Jan Chaudhry-van der Velde, Merseyrail's managing director, commented:-
"We've seen some promising results, both for stations and trains this time, but
one of our main stations, Moorfields, serving Liverpool's business district, has
been undergoing refurbishment this year, and this is likely to have affected our
scores. With extensive track renewal work planned on the Wirral line next year,
we will work especially hard with partners, Merseytravel and Network Rail to
provide a high quality of service to our customers in the local region, enabling
them to make their journeys as smoothly as possible."
Said Liam Robinson, chair of Merseytravel:- "We are incredibly proud of
the Merseyrail network and its consistently high scores for customer
satisfaction, reliability and value for money. This is both testament to the
local management of the rail network and Merseyrail's dedicated staff.
Merseyrail is central to our long term rail strategy and through new trains, new
and revamped stations and potential network expansion, customers and the city
region can only benefit further."
Appeal after van and stock stolen from a
commercial premises in Southport, Merseyside
MERSEYSIDE Police are appealing for information after a
quantity of e-cigarettes and toiletries were stolen from commercial premises in
Southport, on Friday, 24 June 2016. The theft is said to have taken place at
around 3am, when unknown offenders broke into business premises on St Luke's
Road, Southport and stole a quantity of a cash and the keys to a Renault Master
Van, registration MF56 CUU. They then entered neighbouring premises and stole a
quantity of stock including:- boxes of Pampers nappies, toothbrushes and baby
milk and a large quantity of e-cigarettes including the following brands:- ELEAF,
KANGE, DOVPO, ASPIRE, EVOD, ITASTE, EGO. It is believed they made their escape
in the Renault van, which has not yet been recovered. Detective Constable Adam
Dagnall said:- "There was a large quantity of items taken during the
burglaries, many of which we believe will have been offered for sale to members
of the public. We would ask anyone who believes they have been offered these
goods, or has any information about where they might be being stored, to contact
us. Similarly we would ask anyone who has seen the Renault van, registration
MF56 CUU, since the burglary June 24 to contact us." Anyone with any
information is asked to contact Merseyside Police on:- 0151 777 3823 or the
confidential Crimestoppers line on:- 0800 555 111. |
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Strategy aims to prevent
homelessness
A new strategy to be adopted by
Liverpool City Council is emphasising the need to prevent people from becoming
homeless. The strategy sets out how the Council and its partners intend to
prevent and reduce homelessness between 2016 and 2020.
It has been developed after a comprehensive review in which more than 100 people
who are homeless or potentially homeless were consulted along with many agencies
who are involved in this issue.
There are indications that risk of homelessness in the
City is increasing with a
26% rise in the number of people, who face homelessness, contacting the Council's Housing Options Service during the last
5 years. During 2015/16,
5838 households at risk of homelessness contacted the Council for help and
advice.
However the number of people assessed as statutorily homeless decreased from 610
in 201/11 to 271 in 2014/15 reflecting the significant success in preventing the
number of people from becoming homeless with the number of interventions
increasing from 999 to 1852 during this time.
There is still more scope to prevent people from becoming homeless with evidence
that single people in particular do not seek advice to prevent homelessness and
may end up in temporary accommodation.
A major recommendation of the strategy is to make use of new powers which allows
Councils to make offers of housing in the private rented sector to homeless
people. Previously they had only been able to offer homeless people offers of
social housing or 6 month tenancies in private sector accommodation. This means
people are spending longer in temporary accommodation waiting for social housing
to become available.
Another priority in the strategy is to adopt an early prevention and
intervention approach towards single people and childless couples to limit the
time they currently spend in temporary accommodation. It also recognises the
Council's ongoing commitment to No Second Night Out for rough sleepers. And it
also says a range of measures should be used to address the situation of
homeless people who have complex needs. This includes learning from the Waves of
Hope project, a lottery-funded initiative which aims to transform the lives of
vulnerable people with multiple needs.
Councillor Frank Hont, cabinet member for housing, said:- "We are placing
the emphasis very much on preventing people from becoming homeless rather than
picking up the pieces when somebody has lost their home; it is clearly better
that, wherever possible, people remain in their own homes rather than having
disruption to their children's education, for example. And while we have been
successful in preventing homelessness in thousands of cases we recognise there
is always more we can do, especially at a time when the indications are that
homelessness is on the increase. However successful we are in stopping people
from becoming homeless there will always be those who lose their homes and we
are trying to ensure we have sufficient temporary accommodation of a good
standard available. I know there is a lot of concern about rough sleeping;
people see somebody sleeping in a shop doorway and assume they do so because
there is nowhere else for them to go. In fact, the vast majority of these people
have been offered temporary accommodation and have not accepted the offer; they
can have very complex needs and, along with our partners we are looking to adopt
a further range of measures to help them. We appreciate that the public
are concerned about homelessness and therefore we will be introducing a new
Homeless Forum for anyone who is interested in the subject can attend to hear
about the work the Council and our partners are doing and ask questions or share
their views. The reasons why people become homeless are many and varied .This
strategy, which has been developed with the help of people, who have experienced
homelessness is a comprehensive review of the issue and sets out in detail how
we intend to prevent and reduce homelessness in the next few years."
Investigation launched after
man appears to have been shot ON
Thursday, 30 June 2016, Merseyside Police Detectives from the Force's Matrix
Team started an investigation after a 31 year old male presented himself in
Hospital with an injury to his back. The man who has been reported to have
attended University Hospital Aintree, in Fazakerley, at around 12.45am, had
injuries that are consistent with a shotgun discharge. The man's injuries are
not said to have been life threatening. We are told that he reported to Officers
that he had been walking through Rimrose Valley Country Park, in Litherland,
when the incident happened. The investigation is at a very early stage and
enquiries are ongoing to identify the exact scene of the incident. Detectives
are new working to piece together the circumstances. We have also been told that
the injured man is not currently helping Police with their enquiries. Officers
would urge anyone who has any information about this incident to contact the
MSOC Gun Crime Hotline on:- 0800 230 0600 or anonymously via Crimestoppers on:-
0800 555 111. |