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Issue:- 28 November 2013

OVO ENERGY THROWS DOWN THE GAUNTLET TO THE BIG 6 BY REDUCING BILLS FOR CUSTOMERS

OVO Energy, a leading independent energy provider and challenger to the Big 6, has announced that it will help reduce energy costs this winter with the launch of Flexible Direct Debit; a new way for all Ovo Energy customers to pay and reduce their monthly bill by 5%.   This means that new customers will save around £176* per year by switching to Ovo Energy when compared to the average Big 6 standard tariff.  The new technology that enables customers to set their own monthly payments online will cut Ovo's business costs by about half. The money that Ovo saves by being more efficient is passed straight back to customers through a 5% discount called Ovo Just Reward. The average Ovo customer will receive around £60** off their bill.  Bad debts, customer service calls, processing refunds and collecting negatives balances all make up a big part of the costs of supplying energy. Flexible Direct Debit not only puts the customer in control but also helps Ovo rapidly reduce many of these costs. The new software that enables Flexible Direct Debit, performs hundreds of complex calculations in a matter of seconds to more accurately predict what each customer's monthly bills will be up to one year in advance, and allows the customer to set their payments accordingly.  Customers will now have the freedom to set their direct debit meaning they can avoid building up large credit balances over the summer, and make sure they don't get into debt, 2 of the biggest causes of customer dissatisfaction in the industry.  As always, customers' will automatically earn 3% interest on credit balances they hold with Ovo Energy.

Stephen Fitzpatrick, Founder and Managing Director, Ovo Energy said:- "At Ovo Energy, we try to innovate and we make things simple for customers. Ovo Just Reward gives our customers more control and smaller bills as well as simplifying our whole business.  Instead of just blaming rising costs and passing on price rises, we have been focused on doing what we can to help customers. Buying energy at the best price possible, keeping our costs down and making energy simple. A more efficiently run business is good news for everyone and by passing the savings on to our customers we are doing our bit to help keep bills down.  We've listened to what people are saying; price rises are the number one concern and energy companies holding on to their money unnecessarily is number two. With Ovo Just Reward we're not just offering customers great savings, but also more flexibility and control over their energy bill."

Mrs. Stevenson, an Ovo Energy customer commented;- "I find it really easy to navigate [My Ovo] and one of the best things about it is being able to keep on top of the direct debits and make them how I want them each month. It's really helpful. In the past I haven't been in control, the supplier has, and actually they've done it badly. Sometimes it's been too high and they've had my money for too long and other times it's been too low and we've ended up owing hundreds of pounds that we shouldn't have done. So keeping it under my control month by month, or even more frequently like that, has made a real difference."

Stephen Fitzpatrick continued:- "We believe these new improvements will make us the most efficient energy supplier in the UK. We have spent a long time building better infrastructure, technology and service capability and it will result in happier customers paying less for their energy. This is how a competitive market is supposed to work."

This announcement comes the day before British Gas' price hikes come into play. From 23 November 2013, British Gas customers will see prices rises of 8.4% for Gas and 10.4% for ElectriCity. Customers are encouraged to make the switch at:- ovoenergy.com.

£18m for busy roads in Merseyside

CONGESTION on some of Sefton’s busiest roads is set to be eased, thanks to £18 million improvement works. Transport Minister Baroness Kramer has given approval for work on the A5758 Broom’s Cross Road (Thornton to Switch Island Link) scheme to start. Baroness Kramer said:- "This scheme will ease congestion and cut pollution on some of Sefton’s busiest roads.  The £14.5m we are putting into this project shows that the coalition government is serious about investing in the infrastructure the country needs to drive economic growth both locally and nationally."  The scheme consists of a new 2.6 mile single carriageway road between the A565 Southport Road, Thornton and the M57/M58 Switch Island Junction, bypassing the local communities of Netherton and Thornton north of Liverpool. It will improve access between the north-west motorway system and Southport, as well as to the Port of Liverpool and development sites in the area.  The A5758 Broom’s Cross Road (Thornton to Switch Island Link) scheme was one of the schemes given funding approval in 2011 as part of the Spending Review process. Work can now start on the initial elements of the scheme.  This announcement grants Full (final) Approval to the A5758 Broom’s Cross Road (Thornton to Switch Island Link), promoted by Sefton MBC, enabling work to begin. Works will start in November and be complete by October 2014. The Department will provide a maximum of £14.5m towards the full scheme cost of £18.325m.

CONSUMERS WILL BE "FLABBERGASTED" AT PROFITS LEVELS AT NATIONAL GRID SOURCING COMPONENTS OVERSEAS

NATIONAL Grid workers have seen their incomes cut and they are facing cuts to pension provision too, whilst the company is posting these massive returns says GMB

GMB, the union for energy workers, commented on the half year results for National Grid published on 21 November 2013. See notes to editors for main headlines from company website.

Gary Smith, GMB National Secretary for Energy, said:- "Energy consumers are going to be flabbergasted by these results from National Grid at a time when people are quite literally freezing to death.  Nobody should be any under illusions that ordinary workers are benefiting either. Many National Grid workers have seen their incomes cut and they are facing cuts to pension provision too, whilst the company is posting these massive returns.  On top of this National Grid is also sourcing most of the components and cables they are using from countries like China. National Grid is a monopoly with an 8 year order book of work under their funding formula from OFGEM. It is disgraceful that a hugely profitable UK monopoly is looking to source components from abroad rather than support the UK manufacturing supply chain.  The government has given us a load of rhetoric about jobs from the Energy Bill and the investment in energy creating jobs in the UK. People in the UK would expect companies like National Grid to be supporting jobs in the UK and it isn't happening."

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